Terms and Conditions

Our website grants you non-exclusive limited license to use the MemberPress plugin and other products sold through our website (https://www.memberpress.com) by Caseproof, LLC (the “products”) in accordance with these Terms & Conditions (the “license”) issued by our company.

1. Plugin Licensing

MemberPress is licensed under the GNU general public license (http://www.gnu.org/licenses/gpl.html).

2. Automatic Upgrade Service

Access to our Automatic Upgrades Service is available to customers in accordance with the license purchased who have an active license key. A Business license provides automatic upgrades for a single site and a Developer license provides automatic upgrades for unlimited sites for you or your clients. You may not resell access to your license key.

Upgrades are provided for a term of 1 year from the time of purchase. After 1 year a renewal of your license must be purchased in order to continue receiving support and product upgrades. When you initially purchase your license, you’ll be signed up for your license renewals to be automatically billed yearly. If you no longer want to receive license updates you can cancel this automatic billing profile at any time by logging in at https://www.memberpress.com/dashboard.

3. Delivery

After we’ve successfully created an automatic billing profile, you will receive an email with the download link and license key. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us. You may then login to https://www.memberpress.com/dashboard to receive support, if you use the email address you used to purchase the plugin you will have instant access to all support related material.

After the automatic billing profile is created, our credit card gateway (Stripe) or PayPal will charge you within 24 hours (although typically it happens almost immediately). If your initial payment is successful, you will receive an email receipt for the transaction and your license key will be activated for 1 year.

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Caseproof, LLC. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation that is published on MemberPress.com is the property of Caseproof, LLC. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Caseproof, LLC.

6. Refund Policy

We offer an unconditional 14 day refund policy on all of the products found on MemberPress.com. No refunds will be granted after 14 days from the initial purchase date of each product. Please note that by purchasing any product on our website, you agree to the terms of the Refund Policy.

7. Chargebacks

License holders should contact us first regarding requests for refunds or to inquire about unrecognized charges before issuing a chargeback request with their bank. We reserve our right to dispute chargebacks if the charge is not fraudulent and no communication from the License holder is evident.

8. Support

Caseproof, LLC offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We do not offer support via email or otherwise support WordPress or other WordPress plugins we have not developed.

Support is offered via a valid username & password. Purchasing a license gives you access to our Support Ticket system.

Support and access to our automatic product update system are provided for a term of 1 year from the time of purchase. After 1 year a license renewal will need to be purchased in order to continue receiving support and product updates.

License holders are not permitted to re-post support content (including emails, support tickets, recordings of phone calls or recordings of screenshares) or documentation on any external websites, social media outlets, etc. Posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the license, all access to support content, product updates will be discontinued. Likewise none of this support content can be used as the basis for or part of any disputes arising from support or use of our plugins.

We do not guarantee that our support will be able to resolve every issue and in every situation. We also take no liability for actions taken by site owners or our support team that result in website downtime, data loss or any other problems while in the process of troubleshooting, bug fixing, testing or otherwise.

We also reserve the right to not provide support to angry or unprofessional users and customers as we see fit. We also don’t guarantee any response from support requests that we receive via email (outside of our support ticket system), phone or our public contact form.

9. Transactional Emails

Caseproof, LLC may on occasion send you email notifications related to your MemberPress license. These transactional emails may include notification of licensing changes, changes to our terms and conditions, license expiration notices and other transactional emails related to your purchase of MemberPress.

10. Price Changes

Caseproof, LLC reserves the right, at any time, to modify or discontinue, temporarily or permanently, a license with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site.

11. Warranty

All of our WordPress plugins are provided “as is.” We do not guarantee they will function with all 3rd party plugins, with all web browsers or with all web hosts. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss, website downtime or any other problems that may occur as a result of installing our plugins.

12. Acceptance

By purchasing our product(s) you indicate that you have read and agree the Terms & Conditions detailed on this page.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed according to the laws of the state of Utah, without regard to conflict of law principles. Any dispute related to these Terms and Conditions shall be resolved exclusively in the State or Federal Courts located in Salt Lake City, Utah and the parties agree to the personal jurisdiction of said courts.

We reserve the right to change or modify the current Terms and Conditions with no prior notice.