How do they edit their account information, change passwords, update their credit cards or cancel their subscriptions?
If your answer is “They email us and we manually update their information” then you’re definitely using the wrong WordPress membership plugin for your membership site … because all of this functionality should be exposed to the user so you don’t have to deal with it.
Unlike many other membership plugins, MemberPress includes a full-featured, self-service account maintenance page for each of your members.
Keep your users on the Front End
Most other WordPress membership plugins–if they even have a self-service account management feature–will force your members to manage their information by logging into the back end of WordPress.
Having your users in the back end of WordPress is problematic in several ways but one of the most important is that it’s difficult to modify the look and feel of the WordPress admin to look like your brand.
So MemberPress has taken a different approach than many other WordPress membership plugins–our membership self-service account page is on the front end … in fact, all of the pages (Account, Login, Thank You, Unauthorized Pages, etc) that MemberPress creates for your members are on the front end. This means that these pages use your theme, your graphics and look like they are fully part of your site. In fact, MemberPress goes above and beyond other plugins by actually allowing you to optionally block your logged-in members from even being able to access the back end of WordPress.
Automated, Self-Service Processes
Not only is having a self-service account page … but having automated processes that the members will use to self-manage their accounts are absolutely critical to your membership site. These processes are rarely talked about by other WordPress membership plugins for one simple reason … in many cases other WordPress membership plugins don’t even address them. These user interactions are the details that can make or break your membership site.
For example, one of these processes is what happens when a user’s subscription payment is declined … MemberPress has a very clear process that encourages the user to update their Credit Card information and gives them a place where they can do it right from your website. Some other automated membership processes that are part of MemberPress include membership upgrades (including prorations), downgrades, cancellations, lost passwords, etc.
MemberPress is already leagues ahead of most other WordPress membership plugins (especially in this respect) … but we even have more amazing features coming soon that will help you take your membership automation to new levels.